Ordering

Do I have to order online using the shopping cart?
Yes.
Fri, 12 May, 2017 at 3:33 PM
I don't have a credit card, how can I order?
Please open a support ticket with our system and we will contact you to help with your order and setup a payment option.
Fri, 12 May, 2017 at 3:35 PM
How do I change my order?
Open a support ticket, or email our support team from your order confirmation email. Do this as soon as possible, as any order in production cannot be chang...
Fri, 12 May, 2017 at 3:36 PM
When will I get my order?
All orders are processed at the end of the business day. Allow up to 48 hours for your order to be fully processed. For Alchemy England items (Alchemy E...
Fri, 12 May, 2017 at 3:41 PM
How do I cancel my order?
If you have not checked out yet, you can edit or remove items from your shopping cart basket by clicking View Cart in the top right hand corner of the websit...
Fri, 12 May, 2017 at 3:42 PM
I Can't Find My Country in the shopping cart check out. Why?
There are countries we can not ship to due to customs regulations against the import of jewelry, precious metals, or gems.  Feel free to contact us with you...
Fri, 12 May, 2017 at 3:48 PM